What should I do if Netflix can't play video after logging in?

Modified on: Fri, 17 Oct, 2025 at 3:55 PM


Compatible with:

Capsule 3 Laser (GTV), D2426112, Mars 3 Air, D2325


If Netflix shows the message "Your TV isn't part of your Netflix Household", please follow the prompts and steps on the screen to upgrade your account to a household account. After that, you will be able to watch videos normally.

If the issue persists, please contact support for further assistance.

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